Returns and refunds

Changed your mind

You can cancel your order and return it within 14 days of receiving it, for any reason. Email hello@tuvvia.com to let us know and we'll tell you where to send it. Please return it unused and in its packaging.

We refund the item price and the standard delivery you paid within 14 days of getting the item back. You pay the cost of sending it back, unless it's faulty or we sent the wrong thing.

Faulty or damaged

If something arrives faulty, damaged or not as described, email us a photo within 30 days and we'll refund or replace it, including return postage. This doesn't affect your legal rights under the Consumer Rights Act 2015.

Items we can't take back

For hygiene reasons we can't accept returns of opened beauty or personal-care items unless they're faulty.